Lousy & uncaring service from Astro

I received a notice from Astro asking me to fill up a form in order to enjoy a free Astro magazine (AstroView) for a year if not I’ll have to pay for the cost of the magazine at RM 3.88 per copy. To my disbelieve, from the form, i found that the information which they wanted was ridiculous!! They want to know every damp thing you have ,you own!! You just see how I filled my forms!….

I got a bad experience with Astro sometimes back…; below was the actual content of the letter that I sent to them:

“>>>>>To: wecare@astro.com.my. Subject: Termination of existing Astro a/c and Applying New a/c-Due to faulty decoder

Dear sir,

I have an Astro a/c with your good self since 15/3/2001( After purchasing a Proton Waja car) My monthly payment was through direct debit credit card. I have no outstanding bill.

Lately, I encountered problem with my astro decoder. I made a report to Astro on the 7 January 2006 but the problem still persist until today; whereby I decided to cancel the old a/c and wanted to apply a new a/c ; this report was recorded today by Mr. Aaron of Astro.

I wish you could kindly consider my application of termination existing a/c and allowing me to apply new a/c bearing my name.

I had contacted the local Astro agent to facilitate the installation of the new set by this week end. As I had not been able to enjoy the Astro viewing since 7/1/2006 ; I wish you could kindly do some payment adjustment from 7/1/2006 till today, 24/3/2006 .When my new decoder is activated the adjusted subscription bill will be credited to settle the outstanding bill the new a/c. You kind understanding in this matter is much appreciated.

Thank You <<<<<” Finally I got my check after a few months of “Football game”. I was trying to locate the photo copy of the e mail letter (Found it!) that I wrote to them showing a full list of names of their staffs who had “played football” with me during that period of my suffering..