Extreme case-it would be an interest to you

extreme

Don't play play-A lesson in customer service!

A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight.

Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded : "Good luck with that one, pal".

So he posted a retaliatory video on YouTube. The video has since received over 7 million hits! United Airlines has contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal".

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.

Here's the video ..... "United Breaks Guitars "(Search form the Youtube please!)

A suck- blood- sky- high price

My old modal Toshiba air con remote control's panel was burnt out. The spare part is (a new remote control) now sold by Carrier with a price tag of of RM 280.00!

Anyway i managed to get one 2 nd hand spare for RM 50.00!

One word of caution from me is that > Please do not use high power battery to operate your remote control devices; cos it might burnt the panel inside the remote control. Just use ordinary heavy duty battery should be ok.

sLEEPING sECURITY gUARD,,zZZZzzzzzzzzzzzzz

AS I DROVE PASSED THE SECURITY POST AT ABOUT 0605 ; I SAW THIS GUARD SLEEPING HAPPILY...THE BOOM GATE WAS WIDE OPENED! haha

This fellow guard was sleeping when i was standing there; As i finished my shot;he woke up.haha

Credit Card - dispute in transection

Have you ever involve in credit card dispute in transect ion? Well i had a few experiences...Petrol station once and "a few " times with a Country Heights Lifestyle.... I remembered having to dispute the sum of my instalment many times ( May 2005, July 2005, Jan 2006 and November 2006 ) and this time around it happened again in 3/9/2009.

I banged them for their ineffeciency and their Credit & Sales Adminstration Manager Wrote me a letter of " Apologies of Inconvenience ( no date on the letter!) It was faxed to me on 8/1/2007 and i BANGed the manager again ...cos she asked for a written detail of the incidents! I told her to get it from her staff ( She forgot is not my duty to write a report to her!). On 23/1/2007 i received a "Complimentary Watch" ( i just gave it to my maid before her departure to Pelembang) for the inconvenience caused.

Earlier i called the club that i had checked through the instalment and i am quite sure i had paid all my instalments based on the bills statement and my credit card statements so far.But they insisted that i still owe them some monies.

I wrote to Direct Access (DA) on 17/12/2008 to request a balance check on the instalments paid to Country Heights (CH) and according to the record there seems to be a surplus payment of RM 175.00.So i talked to En Mohd Azam Abd Wahab of CH on 6/1/2009 and called up DA to informed the finding.

These En Mohd Azam of CH promised to look into the matter. To my astonishment i received a 2nd Reminder on the 19/2/2009 asking me to pay RM 531.00;Subsequently a 2 nd reminder (Supposingly a 3 rd one) on the March; 3rd reminder on the 8/4/2009.and A "Without Prejudice" letter on the 8/5/2009.I called up the Account Relationship Officer,Mr Kay on the 26/5 2009 and he promised to look into it but in no vain!

Lately i received my credit card statement;And i saw a transection was made for the RM 531.00.I called Mr Kay of CH on the 3/10/2009 ;He said he has passed the info to the account department...He promised to call me on the 5/10/2009 but never do so...DA also promised to called me on the 5/10/2009 but never do it... See how these peoples work !!

I have good intention to settle the amount due (IF ANY) but since there is a dispute why not let's open up the book to check the records and if it is due to me and i shall settle it. But you must also give others benefit of doubts to his side of story!

Sad to say ever since the episode started...NO ONE SOUL from CH call me to have a open dicussion to settle the matter! DO you believe it?

I called up DA this morning; Cik HaNa asked me to fill up a Dispute Form so that DA can investigate the case...I told her this authorization of payment 0n the monthly instalment was cancelled some time ago and till todate the dispute is still pending and i have never agree to pay any amount of money yet!!! How can they charge the money without my consent??

I told her this mistake wasn't cause by me and i am not going to fill the dispute form and send for varification by DA.I told her i would deduct the RM 531.00 from the list and further more i told her that our tele conversation on last week and today served as a reminder and everything should have been recorded in the computer and it is visible from the screen on the matter arises from the conversation transpired between a customer and DA.She then said this is a company rule and i told her off that my rule IS> If i don't authorise the payment that's not my fault...And this is my rule but i didn't tell her that if DA is not happy or still want to play with DA rule she might as well cancel my card !

Lousy & uncaring service from Astro

I received a notice from Astro asking me to fill up a form in order to enjoy a free Astro magazine (AstroView) for a year if not I’ll have to pay for the cost of the magazine at RM 3.88 per copy. To my disbelieve, from the form, i found that the information which they wanted was ridiculous!! They want to know every damp thing you have ,you own!! You just see how I filled my forms!….

I got a bad experience with Astro sometimes back…; below was the actual content of the letter that I sent to them:

“>>>>>To: wecare@astro.com.my. Subject: Termination of existing Astro a/c and Applying New a/c-Due to faulty decoder

Dear sir,

I have an Astro a/c with your good self since 15/3/2001( After purchasing a Proton Waja car) My monthly payment was through direct debit credit card. I have no outstanding bill.

Lately, I encountered problem with my astro decoder. I made a report to Astro on the 7 January 2006 but the problem still persist until today; whereby I decided to cancel the old a/c and wanted to apply a new a/c ; this report was recorded today by Mr. Aaron of Astro.

I wish you could kindly consider my application of termination existing a/c and allowing me to apply new a/c bearing my name.

I had contacted the local Astro agent to facilitate the installation of the new set by this week end. As I had not been able to enjoy the Astro viewing since 7/1/2006 ; I wish you could kindly do some payment adjustment from 7/1/2006 till today, 24/3/2006 .When my new decoder is activated the adjusted subscription bill will be credited to settle the outstanding bill the new a/c. You kind understanding in this matter is much appreciated.

Thank You <<<<<” Finally I got my check after a few months of “Football game”. I was trying to locate the photo copy of the e mail letter (Found it!) that I wrote to them showing a full list of names of their staffs who had “played football” with me during that period of my suffering..

See the pictures in the menu and make sure the served food looks almost like the menu's pictures.hehe

Sometimes back, I was tricked to order a pizza from Pizza Hut which shown a picture of 13 sizable tiger prawns ( I counted on the advert's pictures- this set has long been taken out from their menu due to complaint from the customers)

I told the captain about it after some bite...In fact i got the picture of it but it has been deleted once i got a big free bite!!. I lodged a complaint to the captain incharge and i was given a replacement of a large pizza of my choice.hehe.

This was quite similar to the Ipoh free pizza; way back in 1992; with my POly rascal during Diploma time.The Pizza Hut compensated a free pizza instead of free drinks by mistake!! for a late delivery of a few minutes time.!!!Real Lanun of Ipoh.

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